If you have a complaint, enquiry or compliment for Orleans Smokehouse Restaurant, please click here.

Please look through our FAQs which will hopefully answer your question. If not please contact our Guest Care team.

Our pubs don't have their own email addresses, so if you'd like to talk to the manager, please call them directly. You can find your local Orleans Smokehouse here: https://www.mbplc.com/findapub/.

You can now book a table at your favourite Orleans Smokehouse online with our handy booking tool. Simply select your restaurant, click on the table booking tab and fill out the form. If you haven’t booked, don’t worry – we’re still keeping tables free for when you fancy a spur of the moment Orleans Smokehouse.

Opening times and food service times do vary from restaurant to restaurant, so please check on the Find Us page for your local Orleans Smokehouse times.

Please visit the Orleans Smokehouse website for your local Orleans Smokehouse.

Please do contact the Orleans Smokehouse you visited to assist you further. Alternatively, you can contact our Guest Care Team via our enquiry form.

You can find our nutrition, allergen, gluten and milk guides on our nutritional page.

Please see our current menu and talk to a team member about any specific dietary requests during your visit. Our chefs will do their best to accommodate you.

Please visit the webpage for the Orleans Smokehouse you want to visit and view the menu to see all of the prices.

Yes, we do offer soya milk. Please just ask and we will be able to arrange this for you.

At Mitchells and Butlers we take the needs and the equal treatment of all our guests extremely seriously. We have invested heavily in this area in recent years and are committed to ensuring our facilities and services are accessible to all in line with the Disability Discrimination Act 2004. However, in some circumstances, often in smaller sites or perhaps in listed buildings, alterations are not possible. Therefore, alternative arrangements are put in place to assist disabled guests. For example, where a ramp can't be installed in an entry due to difficulties with planning permission, small temporary ramps may be provided. To be certain that the site you are visiting is practical for disabled access, we would always suggest that a guest contact the pub beforehand.

Our allergens menu can be found here: https://www.smartchef.co.uk/Brands/Orleanssmokehouse. Please see our current menu and talk to a team member about any specific dietary requests during your visit. Our chefs will do their best to accommodate you.

Although our chicken breasts are not free-range, we're pleased to confirm that they are Red Tractor Farm Assured.

When we source our meat, our decisions are based on animal welfare standards, food safety and quality. We use a variety of suppliers, mostly in the UK and Ireland, but some from abroad. All of our suppliers, regardless of location, operate to strict EU animal welfare standards, which require that all animals are stunned before slaughter to ensure they are killed humanely. This is the industry standard used by all the major retailers and restaurants. To be absolutely clear, we have no requirement for any of our suppliers to supply us with Halal certified meat.

Through a carefully maintained relationship between our suppliers and processors, our butchers can guarantee that the Beef we source meets the highest standard of quality and is traceable from field to fork. Only cattle from assured farms produced to a quality standard mark are used for Orleans Smokehouse with the highest standards of beef farming practices and animal welfare maintained.

We're delighted that you'd like to keep in touch. Simply find your favourite Orleans Smokehouse and sign up for all our latest news and offers.

To use an offer, you can print it out, or simply present your smartphone tot the server prior to paying the bill.

Please ensure you have signed up to our newsletter and or app, please note that not all guests will receive the same offer at the same time.

You can opt out of receiving offers from us at any time. Simply follow the unsubscribe link at the bottom of any of the emails that we have sent to you.

For set menu offers, as long as you are seated and order between the applicable hours of the offer then you are entitled to the discount.

Yes, you can use your voucher in any Orleans Smokehouse of your choice. Please do check the terms and conditions for your voucher as some exclusions may apply.

Our gift cards can only be purchased by our guests who have a valid UK billing address.

Orleans Smokehouse gift cards are available to purchase online here.  If you order online, you can choose either a digital gift card received by email or you can send a physical gift card, delivered by post inside of a greetings card with your own personalised message.

You can also buy physical gift cards from any of our restaurants. Just pop into your nearest Orleans Smokehouse and speak to a team member.

Orleans Smokehouse gift cards (whether physical, email) are valid at any Orleans Smokehouse in the UK as well as any other Mitchells & Butlers venue. You can search all available venus here.

You can credit our gift cards with any denomination of £5, up to the total value of £250 each

Gift Cards are valid for 24 months from the later of the date that any value was last loaded onto the Gift Card, or the date that any value on the Gift Card was last redeemed.

An eGift Card is an electronic Gift Card sent via email. On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email displays a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalised message), its value and card details. This page also gives simple instructions for redeeming the eGift Card.

You will receive an email message confirming delivery, and a message notifying you that the eGift Cards have been viewed. If the eGift Cards go un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email you received confirming your purchase, and we can let you know if the recipient has viewed their eGift Cards.

Get in touch with our Gift Card Guest Services on 0331 630 5409 or at [email protected] and they will respond as quickly as possible

Just show the email (either on your smartphone or as a print-out), which will contain a unique gift code, to your server, who will then redeem it for you.

Not at all. If there is any remaining balance on your gift card, feel free to come back and spend it before the expiry date.

To check the balance on your gift card, please click here and follow the simple instructions.

Certainly. The easiest way is via this website https://diningout-biz.cashstar.com

Alternatively, you can contact the corporate gift card team on 0330 236 9310 or email us at [email protected] 

1. The Gift Card may not be exchanged for cash.

2. The Gift Card is not a cheque guarantee, credit, debit or charge card.

3. No change will be given but the balance can be used for future purchases.

4. We will not be held liable for lost or stolen cards - protect this as you would cash.

5. To check the balance of your Gift Card, please visit www.showmybalance.com and follow the simple instructions.

6. Gift Cards are valid for 24 months from the later of the date that any value was last loaded onto the Gift Card, or the date that any value on the Gift Card was last redeemed.

7. The Gift Card is valid at any Mitchells & Butlers venue in the UK.  You can search all available venues at www.thediningoutgiftcard.co.uk/. The Gift Card cannot be used (i) to make any online purchase (ii) at any Moto or other Mitchells & Butlers franchise or (iii) at any site not managed by Mitchells & Butlers: please check with your server that the Gift Card can be used at the particular site before ordering.

8. Gift Cards can be purchased with a minimum value of £5, up to a maximum of £250.

9. eGift Cards should be treated as cash. If deleted they will not be resent.

10. eGift Cards will be free to receive.

11. Digital Gift Cards are valid either presented on a smart phone or printed out.

12. Gift cards can be used multiple times until all of the remaining balance is spent. You can check the balance of your Gift Card at https://www.showmybalance.com.

Please contact our Gift Card Guest Services on 0331 630 5409, opening hours are 8am to 8pm, 7 days a week, or email on [email protected]. Have your order number to hand. 

Please click here.

Due to the volume of requests we receive we are unable to deal with unsolicited supplier calls and emails. If you are interested in becoming a Orleans Smokehouse Restaurant supplier please send your details in writing to - Procurement Department, Mitchells & Butlers, 27 Fleet Street, Birmingham, B3 1JP

Wireless internet, or WiFi for short, lets smartphones, tablets, laptops, cameras and all other WiFi-enabled devices connect to the internet using radio waves (via a router).When using a WiFi hotspot, your device needs to have its WiFi capability switched on (it should be somewhere under 'settings' or 'connections'), and you need to be in range of the hotspot.

Here at Orleans Smokehouse we've installed free O2 Wifi at every one of our restaurants, making each of them an 'O2 Wifi hotspot'. Unlike many other kinds of WiFi hotspots, O2 Wifi is free – no hidden charges or nasty surprises, just free, fast and easy internet access. And it's available to everyone, whether or not you're an O2 customer. You can sign up for O2 Wifi at any of its hotspots. Once registered, your WiFi-enabled devices will be connected automatically every time you visit an O2 Wifi hotspot. You don't need any passwords or usernames to connect, and using the service won't eat into your mobile data allowance.

It's simple. Just register your details the first time you access our free service (unless you've already done so at another O2 Wifi hotspot). You'll only need to do this once and you can enter up to five devices. Once signed up, your smartphone, tablet, laptop or whatever WiFi-enabled device you've registered will connect automatically every time you drop by a Orleans Smokehouse (or other O2 hotspot).

It's easy to get online using our free WiFi:

1) Check that your device's WiFi is switched on

2) Select 'O2 Wifi' from the network list

3) Open your internet browser and follow the sign-up instructions (enter your phone number and the name of the device(s) you're connecting with)

4) O2 Wifi will send you a text message containing a code. Enter this plus a few simple details

5) Your welcome page should appear – you're now connected

Just click the 'No mobile coverage' link at the bottom of the page and follow the registration process. You'll be given two hours of free usage to tide you over until you can access your SMS. But you will need to fully register (with the code you've been sent) on your next visit to a Orleans Smokehouse or another venue with O2 Wifi.

The strength of O2 Wifi depends on things like how far you are from the access point (although if you're inside one of our restaurants, that shouldn't be a problem). Or how many people are trying to connect to the same hotspot at the same time. Also, some gadgets connect to WiFi quicker than others.

You'll find additional info at o2WiFi.co.uk. Alternatively, call O2 Wifi's customer support line on 0844 4632626, which is open 8am-9pm from Monday to Friday, 8am-8pm on Saturdays and 8am-6pm on Sundays.

A number of reasons. One, security – it helps us protect you from nasty viruses and fraud. Two, legally we need to ask people to register some information about themselves before using the service (to comply with European Data Retention directives). This information may be made available to authorities as required, but we won't share your details with any third party companies.

Three, it's simpler. Registering means you don't have to log in when you visit a Orleans Smokehouse or any other O2 Wifi hotspot. You'll also get the opportunity to opt in for news and offers from Orleans Smokehouse.

The terms and conditions for using our free WiFi internet service can be found on the landing page when you connect to the O2 Wifi hotspot at Orleans Smokehouse.

O2 Wifi's wireless network is one of the most secure public access networks. When using it you'll see a personalised welcome page with your name displayed – so when you enter an O2 Wifi hotspot, you'll know that it's genuine.

However, your device will be connected to a public network and, as such, may still be vulnerable. O2 Wifi offers the following tips and precautions to help you to protect your personal data:

1) Look for URLs/addresses starting 'https' when using websites that require logging in (e.g. online email, Facebook or Twitter). The 's' in https means that the page is encrypted and your details are therefore more secure

2) Only enter info like personal banking details once you know the website is secure (look for the padlock icon on your browser, click on it to confirm it is secure)

3) Avoid leaving credit card details exposed on-screen

4) Be careful when responding to emails – avoid divulging any personal or financial details, and remember that your bank will never ask you to send them your password or PIN

5) Avoid 'phishers' (sites that resemble legitimate businesses but are in fact fakes designed to steal your personal details)

6) Install and update well-known anti-virus software and personal firewalls if appropriate

7) Ensure that you turn off automatic log-in facilities and that you log out when your session ends (check that 'Keep me logged in' boxes are not ticked)

8) Use a secure, free VPN to connect to the internet – O2 Wifi recommends http://hotspotshield.com/

9) Ensure that your device is password or pin-protected

10) Don't leave your laptop unattended in a public place. Lock your screen if you absolutely need to leave it

Parking which will be indicated by signage in the car park however if unsure please check with restaurant on arrival.

If you have received a car parking fine, please contact the car parking company directly using the information on the fine that you have received. Alternatively, get in touch with our Guest Care Team via our enquiry form.

For the comfort of all our guests Mitchells & Butlers do not allow the use of electronic cigarettes within our premises.

When we source our meat, our decisions are based on animal welfare standards, food safety and quality. We use a variety of suppliers, mostly in the UK and Ireland, but some from abroad. All of our suppliers, regardless of location, operate to strict EU animal welfare standards, which require that all animals are stunned before slaughter to ensure they are killed humanely. This is the industry standard used by all the major retailers and restaurants.

To be absolutely clear, we have no requirement for any of our suppliers to supply us with Halal-certified meat. Please also be aware that none of the meals on our menus are prepared or cooked to a Halal standard.

Should a guest look under the age of 21, then identification will then be asked for, of which only the following will be accepted:

✔ International passport

✔ UK or European Union photo-card driving licence (full or provisional)

✔ Proof of age card with 'PASS' accredited hologram

Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our pub teams are fully trained to recognise and accept the above forms of ID.

NOTE

By law it is an offence to sell alcohol to a person aged under 18. Anyone under the age of 16 years must be accompanied by an adult. As a retailer of alcohol, we are mindful of our duty of care to our customers, staff and the wider community. It is therefore Mitchells & Butlers' Company policy not to allow under 18s to consume alcohol on our premises under any circumstances.

All requests for charity donations and raffle prizes are taken by our Orleans Smokehouse managers. If you would like to contact your local Orleans Smokehouse or pop in you can ask the manager directly.

At Mitchells and Butlers we take the needs and the equal treatment of all our guests extremely seriously. We have invested heavily in this area in recent years and are committed to ensuring our facilities and services are accessible to all in line with the Disability Discrimination Act 2004.

However, in some circumstances, often in smaller sites or perhaps in listed buildings, alterations are not possible. Therefore, alternative arrangements are put in place to assist disabled guests. For example, where a ramp can't be installed in an entry due to difficulties with planning permission, small temporary ramps may be provided. To be certain that the site you are visiting is practical for disabled access, we would always suggest that a guest contact the restaurant/pub beforehand.

It is important to us that our pubs and restaurants provide a safe, social and welcoming environment for all our guests. From time to time our pub teams may have to make a decision to bar an individual guest for the safety of our other guests and staff. These decisions are made at the manager's discretion, at a local level and we support their right as responsible license holders to make such decisions. Consequently all decisions are final and cannot be appealed centrally via our Retail Support Centre.

We welcome all breast feeding mothers into our businesses.

We allow guide dogs and assistant dogs into our businesses. Many of our pubs allow dogs in their garden areas, but please check with the business before you visit to avoid disappointment.